Contact Us

We're genuinely happy to help — and for most questions, the fastest path to an answer is through the guides below. This form is here for the moments that need a real conversation: order concerns, file delivery issues, and upload questions that the guides didn't fully resolve.

A good place to start: the upload guide and troubleshooting playbook were written to walk you through the most common situations step by step — and they tend to get people unstuck quickly.

When something isn't working — a download that didn't arrive, a file delivery issue, a payment concern, or an upload problem the guides couldn't solve — this is exactly the right place to let us know. We want to make it right.

For collection browsing, bundle questions, or palette ideas, you'll actually get a better experience through the guides and collection pages below. They're built for exploration in a way an inbox isn't — and they'll have you finding the right piece much faster.

Contact support

If something isn't working — a missing file, an order issue, a payment concern, or an upload problem you couldn't get past — tell us what's going on and we'll take it from there.

Self-serve resources

Good places to start — most answers are already here

These guides were written to cover the situations that come up most often, in real detail:

Quick answers

Common questions

When is this the right place to reach out?

This is the right place for anything that needs direct help: an order problem, a missing download, a file access or payment concern, or a technical upload issue that the guides on this page didn't fully resolve. We're happy to dig into it with you.

Can I ask shopping or browsing questions here?

For palette ideas, bundle comparisons, and collection browsing, you'll get a much richer experience through the site's collection pages and guides — they're genuinely built for that kind of exploration. Great starting points: art by palette, Frame TV art bundles, and the bundle guide.

I'm having trouble uploading. What should I try first?

The upload guide, troubleshooting playbook, SmartThings upload fallback guide, and USB upload instructions are worth working through in that order — they cover the most common issues in real depth and tend to get things sorted quickly. If you're still stuck after that, drop us a note here with your TV model, file type, and what you've already tried and we'll take it from there.

Can I ask about a specific bundle or free download?

For general browsing, the collection pages and guides really are the better experience — they're built for it. But if you've purchased or downloaded something and run into an actual issue with access, delivery, or getting it to work, that's exactly what this form is for.